PMA Corporate Trainer
Tata Consultancy Services
Deliver corporate and employability-focused training covering Customer Service, Service Desk, Behavioural Skills, Soft Skills,
Communication, Job Readiness and Professional Development.
Conduct practical Customer Service training covering customer handling, active listening, empathy, questioning techniques, conflict
management, complaint handling, problem-solving and service excellence.
Facilitate Service Desk / IT Support readiness programs covering professional communication, customer interaction, ticket-handling
etiquette, incident management fundamentals, SLA awareness and troubleshooting mindset.
Deliver behavioural and soft-skills training covering interpersonal communication, teamwork, leadership, adaptability, emotional
intelligence, time management, professionalism and workplace behaviour.
Conduct Group Discussion and Interview Preparation sessions focused on articulation, confidence, logical thinking, structured
responses, body language, professional communication and interview etiquette.
Deliver Job Readiness and Employability training covering resume effectiveness, workplace expectations, professional conduct,
communication, interview readiness and corporate culture.
Conduct professional grooming and corporate etiquette sessions covering executive presence, body language, workplace etiquette,
appearance, first impressions and professional behaviour.
Facilitate Project Management fundamentals covering project planning, prioritization, task ownership, timelines, stakeholder
communication, risk awareness and teamwork.
Design and deliver interactive learning activities using role plays, simulations, case studies, group discussions, practical exercises,
mock interviews and scenario-based learning.
Conduct learner assessments through mock interviews, GD evaluations, knowledge checks, practical exercises and behavioural
observation, providing constructive developmental feedback.
Coach participants on improving communication, confidence, presentation, professional behaviour, interview performance and
workplace readiness.
Customize training delivery according to learner profiles, training objectives, competency gaps and organizational requirements.
Leverage extensive corporate experience in PMO, customer support, technical support and business operations to provide practical
workplace-oriented learning. Maintain focus on learner engagement, practical application, measurable learning outcomes and readiness for real-world corporate
environments.
TATA CONSULTANCY SERVICES
PMO Support Specialist, Dispute & Deduction Associate & Customer Support Associate | May 2015 – Oct 2025
Supported end-to-end PMO governance and project coordination across multiple IT projects.
Managed TS Validation, PRM Allocation, WON/POB, Billing and Milestones.
Prepared governance packs, dashboards, MIS reports and leadership reports using MS Excel and MS Project.
Coordinated with delivery, finance and business stakeholders to support project operations and reporting.